All Systems Operational

About This Site

By subscribing to our status page, you will receive email or SMS notification when UEAT has issues. If the issue has not been reported, you can report the problem by contacting our support team -> https://ueat.io/support

En vous abonnant à notre page de statut, vous recevrez des notifications par courriel ou par SMS lorsque UEAT rencontre des difficultés. Si le problème n'a pas été signalé, vous pouvez le faire en contactant notre équipe d'assistance -> https://ueat.io/support .

UEAT business address / Adresse de nos bureaux:
1130 Bd Charest O
Suite 105
Quebec City, Quebec, Canada
G1N 2E2

Uptime over the past 90 days. View historical uptime.
Back Office / Outil de Gestion ? Operational
90 days ago
99.95 % uptime
Today
Online Ordering / Commande en ligne ? Operational
90 days ago
99.9 % uptime
Today
Self-serving Kiosk / Borne de commande Operational
90 days ago
99.89 % uptime
Today
Payments / Paiements ? Operational
90 days ago
99.92 % uptime
Today
POS / Point de vente ? Operational
90 days ago
99.95 % uptime
Today
UBoard ? Operational
90 days ago
99.9 % uptime
Today
Hub ? Operational
90 days ago
99.89 % uptime
Today
Cloud Providers Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Issue with multiple UEAT services / Problème avec plusieurs services UEAT
Resolved - The incident has been resolved, and UEAT has been fully operational since 4:35 PM EST.

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L’incident a été résolu et UEAT est pleinement opérationnel depuis 16 h 35 (heure de l’Est).

UEAT Incident Reference: IR-20250612-001
Google Incident Reference: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Jun 12, 17:29 EDT
Monitoring - We're beginning to see signs of recovery across most of our services and are actively monitoring the situation.

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Nous commençons à observer des signes de rétablissement pour la majorité de nos services et nous surveillons activement la situation.
Jun 12, 16:50 EDT
Update - Google has resolved the underlying dependency that caused the issues. However, several Google Cloud services used by UEAT may take a bit more time to recover fully.

UEAT's support phone systems are also affected by this incident. In the meantime, you can still reach our team through our ticketing system by using the form available on our website: https://ueat.io/en/support/

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Google a résolu la dépendance sous-jacente à l’origine des problèmes. Cependant, plusieurs services Google Cloud utilisés par UEAT pourraient mettre un peu plus de temps à se rétablir complètement.

Les systèmes téléphoniques du support UEAT sont également affectés par cet incident. En attendant, vous pouvez toujours contacter notre équipe via notre système de billetterie en utilisant le formulaire disponible sur notre site web : https://ueat.io/en/support/
Jun 12, 15:48 EDT
Identified - Google has updated its Incident page and is actively working to resolve the issue.

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Google a mis à jour sa page des incidents et travaille activement à résoudre le problème.

Google Incident Reference: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Jun 12, 15:06 EDT
Investigating - We’re experiencing a service degradation with multiple UEAT Services due to Google Cloud Issues. Our team is currently working to restore the services. We apologize for any inconvenience. Next update as soon as possible.

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Nous sommes au courant d'une dégradation de service sur plusieurs services UEAT en lien avec des problèmes de Google Cloud. Notre équipe travaille actuellement à remettre en activité les services. Nous nous excusons pour la gêne occasionnée. Prochaine mise à jour dès que possible.
Jun 12, 14:21 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Maintenance on UEAT Services June 3rd, 4:00 AM EST / Maintenance sur les services UEAT 3 juin, 4:00 AM EST
Completed - The scheduled maintenance has been completed.
Jun 3, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 04:00 EDT
Scheduled - (English will follow)

Action: Maintenance planifiée.
Quand: Mardi 3 juin de 4h00 AM à 5h00 AM, heure de l'Est
Services affectés: Tous (BackOffice, UBoard, Commande en ligne, etc.)

Veuillez prendre note que nous effectuerons une maintenance sur la commande en ligne UEAT, sur les applications mobiles, le portail administratif et tout autre service offert par UEAT. Cette opération aura lieu le mardi 3 juin de 4h00 AM à 5h00 AM, heure de l'Est.

La maintenance a comme objectif de renforcer l'infrastructure et la sécurité de la commande en ligne UEAT afin d'améliorer l'expérience de nos clients et de mieux vous servir.

La commande en ligne UEAT, les applications mobiles, le portail administratif et tout autre service offert par UEAT ne seront pas disponibles durant cette maintenance, donc les clients ne pourront pas commander en ligne et vous n’aurez pas accès au portail administratif.

Soyez assurés que nous effectuerons cette maintenance dans les plus brefs délais afin que vos clients puissent commander auprès de votre établissement rapidement dans la journée du 3 juin.

Merci de votre collaboration.

L'équipe UEAT
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Action: Scheduled Maintenance.
When: Tuesday, June 3rd from 4:00 AM to 5:00 AM Eastern Time
Affected Services: All (BackOffice, UBoard, Online Ordering, etc.)

Please note that we will be performing maintenance on the UEAT Online Ordering, mobile applications, admin panel and any other service offered by UEAT. This operation will take place on Tuesday, June 3rd from 4:00 AM to 5:00 AM Eastern Time.

The objective of the maintenance is to strengthen the infrastructure and security of UEAT Online Ordering in order to improve our customers' experience and to better serve you.

UEAT Online Ordering, mobile applications, admin panel and any other service offered by UEAT will not be available during this maintenance, so customers will not be able to order online and you will not have access to the admin panel.

Rest assured that we will perform this operation as quickly as possible so that your clients can order from your establishment rapidly on June 3rd.

Thank you for your collaboration.

The UEAT team
May 29, 09:56 EDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

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