IR-20230428-001 - Moneris Payments Transaction Slowness

Incident Report for UEAT

Resolved

During the time of the incident, Moneris Payments experienced transaction slowness. This could lead to customers being presented with an error message on the Online Ordering, but with the payment still going through without the order being created.

As of late June 2023, all transactions that had this issue were fully refunded to customers.

Posted Apr 28, 2023 - 17:00 EDT